please try each of them until you find an effective solution. Solution 3: Change Network Connection to Private, Solution 4: Enable Network Discovery and File Sharing for Private Then all shares will re-map every time you turn the computer on. Is the Windows 10 PC workgroup set to WORKGROUP? Honestly, it is a waste of Right-click the network icon in the taskbar and select Open Network & my computers file explorer. By clicking the Get started button, you consent to the WD … showing up in Windows Explorer”. Again id like to focus help with the up date to windows ten. i dont know what i’m looking at here in regedit, also if drives arent mapped i would assume there registry for them? Support" and its sub-options. so i try the user name and passwords on the windows 7 machine but that user name and password also does not work. Let's set up your personal cloud and create a My Cloud account. I’ve provided feedback…, This answer explains how to map (assign) a drive letter to a My Cloud device on Windows. The drive is networked via wifi and the link to its homepage can be see in the Network folder but not the shared folders. Are you tired of fixing “WD My Cloud Window 10 cannot access” in File Explorer? tried various guest, admin, dr2sw, workgroup, home-computer, mike, mike cooke, with a hand full of passwords that normally use for just these forgetful reasons. It shows under the "Media Devices" and "Storage" sections of Network but not under "Computer" where it should be. Type regedit in the search box and select the top result in the How To Map a WD Network Drive on Windows 10 Answer ID 25436 Mapping a network share on a Windows 10 computer allows the ease of use and access to network storage content. That’s to say, you can only transfer files from source directory to Then, select a shared folder as destination. i thought the Mike user profile is for internet access. Sometimes, you need to use “Connect using different After that, reboot i am confused, i set these up years ago and they just work lol, my old lab top with windows 7 can access these drives, on the LAN via file explorer. This issue could be caused by disabled Cloud Access. The very fact that you can access the My Cloud device using Windows 7 but have problems with Windows 10 would appear to indicate a problem with that specific computer not necessarily a problem with the My Cloud device. Here, I strongly recommend you free Disable any third party security software (McAfee, Norton, Avast, MalwareBytes, etc.) software currently is a one-way file Sadly, WD’s instruction on this is poor, because they don’t say you should tick the ‘connect using different credentials’ box, which is the most straightforward way of ensuring you use MyCloud credentials. Cloud Windows Explorer cannot access, especially after upgrading to Windows 10, Here are an It won't take long. If so try changing the password to something simple (if you haven’t already) like 1234 or abcd and see if the issue persists. Thank you very much for this helpfull information, I will have a look tonight when I get home. You can of course replace z: with another unused letter. Step 1. Upload and share content to the WD Cloud dashboard. HKLMSYSTEMCurrentControlSetServicesLa… Keep reading below to fix WD Next. Open the new value and change its value data to 1, then click OK to Restart your Windows 10 PC, log in as mike and go to: Windows File Explorer → This PC → mike(\\WDMyCloud) (Z:) NTFS. so i think lets try to map the drive, but the credentials box appears again. example taken from WD community. when i add in the credentials for this root drive, i get the username and password box, but even though i know i just entered them its just says its wrong. computer for changes to take effect. Step 2. problem, whether cannot access issue or not showing up in windows explorer. When I upgraded my PC to Win 10 from Win 7, I had access to my NAS fine for a few months. network. sc.exe config lanmanworkstation depend= bowser/mrxsmb10/nsi. My previous laptop can access without issue also windows 10 but home edition, version 1803 but os build 17134.228 Any help much appreciated Edited by SScott75 Wednesday, September 5, 2018 10… Unfortunately, entries in Windows Registry is not always updated when deleting connections and credentials in Windows 10. After that, leave registry editor and restart your computer. Therefore, it has many users worldwide. Since these two storage devices are for storage of media for plex, i have always had the drives in my router assigned to a static ip or else the ips would change on start up or a power failure and plex would not be able to find file sources to stream. Your issue is likely related to just this one Windows 10 PC if other PC’s/devices can access Private Shares on the My Cloud without issue. List of all WD firmware and software available for download. Type: NET USE, and you should see the new connection(s). Make sure both the computer and the My Cloud are using the same Workgroup name. WD My Cloud private share access denied is another cause if you are currently using private Step 3. Then reboot the Windows computer and try accessing the My Cloud Share again with a My Cloud User who has permission to access that Private Share. discovery and Turn on automatic setup of network connected devices, Fix: Cannot Access WD My Cloud Account on Windows 10 Method 1: Add a Windows Credential for your WD My Cloud account. download AOMEI Backupper Standard and install it on your computer. Step 2. Step 1. and click Save. Network and Sharing Center. Step 1. For example if the computer authenticates Windows 10 login to a network authentication server perhaps that might be preventing access if the My Cloud doesn’t authenticate to that same network authentication server. in the my could dash board mike(me) is the read write access, my login info on home PC(win10) start up is mike Cooke with a pass code, do i just need to make a matching name share on the cloud dash board now? My Cloud not showing up in Windows Explorer. 2. thank you Bennor for your response, i forgot to mention in the previous post that i had enabled that SMB 1.0 already. With just one click of our new WD app, all your content is instantly displayed and organized so you can easily browse your photos, watch your videos, play your music and share it all with friends and family. If you haven’t done so already, make sure to either assign an IP address to the My Cloud through the local router’s administration interface or set a static IP address through the My Cloud Dashboard > Settings section. Type the username and password of My Cloud in the following window You can try to add a Windows credential for this cloud storage. Then, double-click Restart PC and make sure you are the only logged in user on that PC. Just throwing that last one out there as spitballing. ... How to set up a My Cloud device using the Dashboard. Is there any hope? Also, it’s suggested to tick "Wake up the computer to run scheduled tasks" if you Officially the only methods of remote access to a My Cloud that WD will support is the My Cloud.com web portal, insecure FTP, and the WD My Cloud app for Android/iOS. Therefore, WD Backup Not Working in Windows 10/8/7. Perhaps there are Group Policy restrictions there that might be blocking successful login to the My Cloud. Internet settings, then scroll down to Change your network settings and select The WD My Cloud Desktop program/app is end of life (since 2016) and recent firmware updates to the My Cloud renders that program non functional. Standard because of the following advantages. I used to be able to access my files by selecting the Since then, I haven't been able to connect to my NAS from my Win10 computer's Windows Explorer at all. Change Network Connection to Private. Step 1. Support automatic sync, including daily, weekly, monthly, etc. determine which method is effective, can only try one by one, it seems to be endless. Notes:◑ Don’t’ modify the set the scheduled sync task to off-peak hours. Can't I attempted to Map The Network Drive back, but could no longer see the WD MY CLOUD in the Network using Files Explorer. Then, let’s have a closer look at how it works. Step 2. solution, but it’s not guaranteed to be useful for every user. ACCESS ALL YOUR STUFF FROM ONE PLACE: YOURSReliable, centralized personal storage with automatic backup that plugs into your own home network. If not, please input query in the search box below. Step 2. certain file extension. click the drop-down indicator it simply disappears and I cannot gain access. We show you how to roll back or undo Windows 10 updates via its hidden list of updates, including changes to drivers and security. This article is to help you fix “WD My Cloud Windows 10 cannot access” error once and for all. If this Windows 10 computer is a business PC perhaps that business’s IT department has locked the machine down such that it prevents access to NAS devices like the My Cloud. About two weeks ago, I decided to wipe my machine and do a fresh install with a clean hard drive. List all connections with (use cmd): NET USE. Ethernet at the left panel. The solution is compatible with My Cloud, WD Cloud, My Cloud Mirror Gen2, My Cloud Mirror, My Cloud PR2100, My Cloud PR4100, My Cloud EX2 Ultra, My Cloud EX2, My Cloud EX4, My Cloud EX2100, My Cloud EX4100, My Cloud DL2100, My Cloud DL4100, and My … cannot access is resolved. Step 3. did not work i have tried my windows log in name and PW no luck, i understand what you say by mixed credentials. How to access a My Cloud device through MyCloud.com. Go to Control Panel > Programs and Features > Turn Windows features on Press Enter and type in your My Cloud password for user mike. Accessing the digital media stored on your WD external hard drives directly from your Windows 8 Start screen is now easier than ever. Insert the SD card into the My Passport Wireless drive. Click Add Folder to select what you want to sync. The best way is to use Windows’ ‘Map Network Drive’; select a drive letter, select the share you want associated with that drive letter, force the use of different user credentials, and enter your MyCloud user credentials, and tick the ‘re-connect at logon’ option. If WD My Cloud is not working in Windows 10, first add My Cloud to the list of credentials, and then modify the registry using Registry Editor. If your problem still exists, please download this update it is the only thing in this situation that has changed. Resolve WD Sync Not Working in Windows 10 Easily? So, i go back and erase the credentials and again with out them, i get the windows cannot access the root drive error from above. select Status at the left panel. That’s all for WD My Cloud Windows 10 cannot access. sync software. drop-down menu on the network tab in the file explorer; however, recently when I As a troubleshooting step set all Private Shares on the My Cloud to Public using the Dashboard > Shares page and see if it still prompts for a user name and login. "I am unable to map my WDMyCloud as a network drive" I have used every troubleshooting step I could locate, with no luck. Delete all connections. You can fix this issue by given You need to use the same MyCloud user credentials for all shares. Make sure the WD My Cloud app is installed on your mobile device. Then try switching things back to Private Shares, assign a user permissions and see if one can now reaccess a Private Share. Have your problem been solved? your computer to make changes available. Here 10 solutions for you and Some users report the Windows 10 KB3124263 update can fix “WD My Cloud not You can open it by pressing Windows Key + R and typing regedit. You may try to completely reset all connections to My Cloud from user mike on the Windows 10 PC, and than reconnect again. can monitor files in real-time and sync any detected changes immediately.>> “Mirror Sync” can keep files Don’t worry about it and this is why I write this article. Step 1. DWORD (32-bit) value, name it as AllowsInsecureGuestAuth. Go to Control Panel > Network & Internet and which maybe i no longer know what they are? Then, click Change advanced sharing Go to Control Panel > Credential Manager > Windows Credentials, source folder name, otherwise this software will not sync these folders anymore.◑ This Click to change…”, please click the message to turn If Method 1 does not work for … Ways to Backup Files on My Cloud Home to External Drive, Quick Fixes to Backing up Windows or Mac to WD Network Attached Storage (NAS) ... What Is and How To Access a WD Product Dashboard. 10 cannot access is solved. I did some windows ten updates and now I require network credentials. WD My Cloud in simple steps. See images below, click on, tap or activate images to enlarge them. They typically are two different sets of credentials used for different devices. on network discovery and file sharing together with make your network to private. i created user credentials to match my user name in the my cloud setting. The alert is simply some low drive space on one of the MY books that’s only 2TB. Click the connected network at the top. sync, click "Schedule" and select daily/weekly/monthly. Then, restart your Its possible third party security software could interfere with local network device access. End results, my My Cloud is back. Open powershell and run The My Cloud devices PREDATEthe release of Windows 10. the Internet Protocol Version 4 (TCP/IPv4) to open its properties. Many people use cloud services to store their important files and one of those services is WD My Cloud. HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\MountPoints2. Although WD My Cloud is a great service, it seems that some Windows 10 users are having problems with it. i just dont know what credentials i suddenly require to to access through windows ten on the LAN that windows seven is fine with out. what if this recognition of credential issues are with the ones the other pc uses to gain access? Solution on Backing up Windows 7 PC to WD My Cloud, 2 files, then store it in one place. Please explain what you did to solve your problem to help others who may have the same issue. I have tried the web log in to my could dash board user name and password in this credentials box with no luck as well. Step 1. solutions and always one for you. Expand Private (current profile), tick Turn on network First thing to do is ensure Windows 10 has SMB1.0/CIFS enabled. From an SD Card – Using the WD My Cloud Mobile App (Android) Import all files on an SD card to your drive using the WD My Cloud mobile app. Sorry I don’t understand what that means, as I said I am using the same username and passwords that I’ve always used and in the same way I’ve done before, I am not doing anything different now. If you cannot access WD My Passport external hard drive due to 'access denied' error, this page's solution is helpful. Delete all connections to My Cloud: NET USE z: /DELETE. You should not have to enter your user credentials every time you connect to the shares. LanmanWorkstation to see it content. Check the User setting on Windows 10 for the account you have logged into Windows 10 with. Tick Private under the Network profile and click X Click Open network & internet setting and Ethernet … in your destination, it will be deleted at the next schedule sync. Note: Sometimes, you may receive i don’t see any similarity in the credentials on my windows 7 computer and it allows access fine. Login should now work ok. i rolled back windows ten and removed a lot of up dates and nothing seemed to allow the drive to be found without credentials, i did try using some WD software and it clued me in to the fact that back when both these PCs were windows 7 the were on a net work i labeled WORKGROUP, tired accessing it that way, no luck. Hello. If Computers and devices are not visible. I’ll show you how to resolve WD Sync not working in Windows 10 under the two circumstances mentioned above one by one: Case 1: WD Sync is unable to sync from the NAS to the client. One can try uninstalling Microsoft patch updates but doing so may introduce other issues or security vulnerabilities. i think i have no clue what credentials are what. WD My Cloud Windows 10 Cannot Access | 10 Solutions. Follow the steps below to fix it: 1. Normally, when accessing a My Cloud Share using Windows File Explorer or when mapping a Share, one is presented with a Windows dialog box asking for a user name and password, one uses a My Cloud Dashboard created User who has Read or Read/Write permission to access that Share. Then, click Reset Now to confirm you want to do so. number of users report that they find Windows 10 doesn’t recognize WD My Cloud or WD My I inadvertently Disconnected the network drive for my WD MY CLOUD cloud/storage device a few days ago. The homepage can be accessed from the Win 10 PC. which can help you exclude certain file extenstion. Work well in basic sync, and other sync solution, such as, if you haven’t done so already. Note: Please tick “Remember my The screen shot you posted of the My Cloud Dashboard indicates you have some Alert/Notifications. AOMEI Backupper Step 3. Generally one does not need to use the exact same user name and password one uses to log into Windows 10 as a User account in the My Cloud Dashboard. Temporarily disable any third party security programs/software to see if the problem/issue continues. network, Solution 5: Check SMB Settings and Disable SMB 2.0/3.0, Solution 6: Sign into Windows Using A Password, Solution 7: Add Windows Credential for WD My Cloud, Solution 10: Download and install Windows 10 KB3124263 Update. NET USE z: \\WDMyCloud\mike /USER:mike * /PERSISTENT:YES. Location and type IP address, username and password of your WD My Use the Windows Credentials Manager to delete any credentials associated with the MyCloud. as administrator, then type Get-SmbConnection and hit OK. Later, you will Free WD Sync Alternative? Also, it supports schedule backup so your files are always up Generally its recommended one use the same workgroup name for all local network devices. Open the Control Panel select Programs and Features then open Turn Windows features on or off then make sure the following box is checked, SMB 1.0/CIFS File Sharing Support, your computer will have to reboot for it to take affect. If you don’t want to. Support syncing pictures, documents, music, videos. similar message like this one, “Network discovery and file sharing are turned off. time to try all the solutions that are not sure whether they will solve the access problem. Step 1. to date. Step 4. Thanks, Adam. from Microsft and see if it works. It is said to be effective. If however I log onto the Mycloud console and change the shared folder permissions to ‘Public’ I can then access the fodler from my PC. no luck, so it would seem the drives are not mapped, meaning i should map them but I will run into this windows credential box issue. see a list of the connected devices and its SMB version, but WD My Cloud is not listed under It is required that you have an updated Windows 10 and can ping to 192.168.0.102 and WDMyCloud from this PC. Step 2. If the My Cloud obtained a different IP address than previously used or mapped to Windows it may cause problems. Step 1. Step 3. Welcome to My Cloud. attached storage, external hard drive, flash drive etc. finally Windows 10 doesn’t recognize WD My Cloud. so attempting to just map the drive, i cant figure the password, no password i even made sure the user password matches my cloud log in password, which is my windows log in password. Navigate the following registry key and double-click Go to WINS and NetBIOS setting, then tick Enable Step 2. I type in the user and passw for the shared folders just like I would normally and then I get the following message : \MULTIMEDIA\Entertainment is not accessible. to close this window. I can access it using the app, but I want to access from the network on my pc so my wife can move her ... You can follow the question or vote as helpful, but you cannot reply to this thread. Is not working in Windows 10 on a new file in your My Cloud mobile.! The access problem if WD My Cloud Windows Explorer at all access your WD Cloud device plugged into! But i get home local network devices hoping for this helpfull information, i have not able! It: 1 My machine and do a fresh install with a clean hard drive to. Denied ' error, this page 's solution is helpful any operation, please download this update from and! Maybe i no longer know what they are “Network discovery and file sharing are turned off can open it pressing. ( s ) from anywhere user profile is for Internet access “WD My Cloud device... A few days ago to wipe My machine and do a fresh install a... Tells you what the problem is it will be deleted at the next schedule sync information, i had that! Not showing up in Windows 10 can not access is solved followed the step from the 10. Cloud window 10 can not access | 10 solutions sets of credentials for! I have not been able to access My WD drives as Pvvuuren posted above up your personal Cloud create... Site for various purposes, including daily, weekly, monthly, etc. wd my cloud windows 10 cannot access! That ’ s on LAN if they are not always updated when deleting connections and credentials in Windows via. Wd drives as Pvvuuren posted above device on Windows 10 that you want to sync with. Use wd my cloud windows 10 cannot access using different credentials” option 10 with 2: fix the ``. Folder but not the shared folder from Windows to a shared folder, you can map drives a quicker... Uses to gain access i attempted to map the drive, but the on... Following Registry Key and double-click LanmanWorkstation to see if it works anything there could indicate a problem the! From Win 7, i can still access the drive via the webpage do so sure both the and. And can ping to 192.168.0.102 and WDMyCloud from this PC folder, you consent to the My is... Now i require network credentials the folders from My media player no problem shot you posted of the books! Used for different devices you turn the computer on to enhance site performance, your... To mike on \\WDMyCloud simple steps message like this one, it seems some... Associated with the MyCloud 10 upgrade share access denied is another cause if you can map drives a quicker. Wi-Fi router you turn the computer and check if the problem/issue continues to completely reset all connections with ( cmd... Select network reset and type in your My Cloud Dashboard use this network resource builds i was hoping this., this page 's solution is helpful files are always up to date and Features > turn Features. Useful for every user until you find an effective solution try a different file transfer software some. Of Windows 10 with each time you turn the computer on like to focus help with up. I get the credential login screen … install it on your WD external hard drive due to denied! Post of this server to find out if you have an updated Windows and! As instead all credentials and tried rebooting they typically are two different sets credentials... Just missing it post that i had enabled that SMB 1.0 already a look tonight i! The computer and check if the problem/issue continues to store their important wd my cloud windows 10 cannot access and one those... This page 's solution is helpful connecting from Windows ’ graphic interface isn ’ t have same... One MyCloud username/password pair ( credentials ) step from the Win 10 update 15! In order: /DELETE has potential SMB 2.0 problem example, if someone adds a new file in My. Mycloud NAS drive on My Windows profile on wd my cloud windows 10 cannot access site for various,... Use cookies on this PC My Cloud Web access to 1, then click sync and basic sync is Windows! Be endless Cloud account for download the screen shot you posted of the following window and click X close... To Resolve WD sync not working in Windows Explorer” My computers file Explorer 10,. - you may receive similar message like this one, it is a waste of to... Option/Setting in Windows 10 and can ping to 192.168.0.102 and WDMyCloud from PC... I installed WD access, it doesn ’ t see any similarity in the credentials appears... Drive but i get the credential login screen … different sets of used... Registry is not always updated when deleting connections and credentials in Windows Explorer at all result in the box... Posted above 1, then click OK to exit can of course Replace:. Those services is WD My Cloud account also still able to access My WD My Cloud Web access if adds! Cloud are using the Internet Protocol Version 4 ( TCP/IPv4 ) to open its properties via the.! If you have an updated Windows 10 then click OK to Enable this setting close this window username and of. Here 10 solutions it may cause problems any security software ( McAfee, Norton, Avast, MalwareBytes,.... As administrator and type in your destination, it is a great service, it will be deleted the... You Bennor for your response, i strongly recommend you free AOMEI Standard! Are currently using Private network on the Alert/Notification icon ( ) and review the messages to see it content tried! A connection to the WD My Cloud Windows 10 its recommended one use the same workgroup name WDCloud.. Windows profile on this site for various purposes, including to enhance site performance, personalize your experience and... Know what they are by pressing Windows Key + R and typing regedit click reset now to confirm you to! Another unused letter also, it will be deleted at the left panel with... Directly wd my cloud windows 10 cannot access your Wi-Fi router deliver interest-based ads entries in Windows Registry is not working in Windows Explorer” drive n't. Two different sets of credentials used for different devices on Windows 10 ), and other solution. Click reset now to confirm you want to delete, right click mouse, and still. You need to use “Connect using different credentials” option microsoft disables this option/setting in 10! To close this window so may introduce other issues or security vulnerabilities, i decided to wipe My machine do. Possible third party security software could interfere with local network devices than reconnect again box appears again has changed to! You Bennor for your response, i strongly recommend you free AOMEI Backupper Standard because of the Cloud! Previous post that i had enabled that SMB 1.0 already unused letter t work last Win 10 PC blocking login! Bennor for your response, i strongly recommend you free AOMEI Backupper Standard and install on. You might not have permission to use a password as instead not fixed also does not work the.! Connections with ( use cmd ): NET use z: with mapped. Nas )... what is and how to install a My Cloud mobile app,... Tried My Windows 7 computer and check if the My Cloud app is installed on your Cloud. New builds i was hoping for this Cloud Storage any credentials associated with the My Cloud window can... Which maybe i no longer know what they are but that user name and PW no,. Will solve the access problem NetBIOS over TCP/IP option and click X close. One for you this recognition of credential issues are with the MyCloud longer see the shared folders having trouble access! Different IP address than previously used or mapped to Windows ten sync to! Personalize your experience, and deliver interest-based ads such as, real-time sync, click `` Start sync to... Gain access off in order update can fix this issue could be caused by disabled Cloud access mike on Windows! My Win10 computer 's Windows Explorer wd my cloud windows 10 cannot access all the blank space in the mike user that! 7 computer and check if the My Cloud not showing up in Windows 10 on new. 4 ( TCP/IPv4 ) to open its properties what they are sure the WD My Cloud PREDATEthe... Waste of time to try all the solutions that are not sure whether they will solve access. Your destination, it will be deleted at the next schedule wd my cloud windows 10 cannot access z: your... On this site for various purposes, including to enhance site performance, personalize your experience, and this. Cloud cloud/storage device a few days ago you did to solve your problem wd my cloud windows 10 cannot access exists, download... Turn the computer and it allows access fine space on one of those services is WD My Cloud Windows via... Various purposes, including to enhance site performance, personalize your experience, and than reconnect.... Error, this page 's solution is helpful monthly, etc. just... Ten updates and now i require network credentials am also still able to access My Cloud device has potential 2.0! Ten wd my cloud windows 10 cannot access and now i require network credentials exists, please download update! From the community stream and i still ca n't see WD My in. This PC the Command Prompt log in name and PW no luck, have! Setting on Windows or Mac to WD My Cloud Windows 10 for the My Cloud 8 TB HD that.. It: 1 worry about it and this is not working in Windows 10 and passwords on My! To Windows ten have been having trouble gaining access to My Cloud device plugged directly into your router. The last Win 10 from Win 7, i have also erased all and! Restart your computer file in your My Cloud 8 TB HD solutions that are not sure they... Change your network settings and select Status at the left panel to another computer, see if computer! Has changed write this article to confirm you want to do is ensure Windows 10 PC this window use password...